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I-VINE TRAINING LTD: Equipping Today, Impacting Tomorrow
Office Hours: Mon – Fri 8:00am – 5:00pm(GMT)
I-VINE TRAINING LTD: Equipping Today, Impacting Tomorrow
Office Hours: Mon – Fri 8:00am – 5:00pm(GMT)
(If everyone is moving forward together then success takes care of itself - Henry Ford)
Customer Experience
Customer Service does not equal Customer Experience, but both aim to drive customer loyalty. Did you have a bad experience after making a recent purchase or trying to resolve a service issue? Chances are you formed a negative impression of the company, shared your experience with family and friends, and maybe even wrote about it in a public forum.
Organizations increasingly try to prevent such reputational risks by mitigating customer pain points. When customers cannot resolve issues themselves, organizations make dedicated customer service resources available but this goes beyond just answering the phone but relating with customers on a more deeper level and that is when Customer Experience is adopted.
Customer Experience involves delivering excellent value at every point of interaction with the customer. Customer Experience we will say is a proactive approach as compared to Customer Service.
The quality of support a customer receives fundamentally affects customers’ perceptions of brands. Customers evaluate the overall value proposition of service providers on an ongoing basis, especially as they are presented with competing offers. Given these realities, customer service leaders must focus on and demonstrably improve their part in customer experience.
Team development is a process of purposeful activities that promote learning and growth related to working effectively as a team. Team development can focus on a variety of aspects of team success including collaboration, defined purpose, skill-building, trust, accountability, commitment, communication, behavioral norms, culture, and/or values.
High performing teams rarely gel on their own, in a sustained way. Especially in times of change, conflict, misalignment, and lack of trust are just some of the dynamics that can derail effectiveness. Therefore, it is often essential for leaders and team members to take purposeful steps to learn and grow together, building cohesion. The more effective the team, the better business results and/or mission achievement. High performing teams require a teamwork focus to continue high achievement. If a team is new, not yet performing, or experiencing dysfunction, it is also important to take the time and initiative to address team development.
These are some of the benefits reported by leaders and team members who have invested in team development • Increased effectiveness, engagement, and satisfaction • Better business results – efficiency and quality • Reduced turnover and longer tenure • Improved communication and feedback • Easier to recruit new members • Increased and maintained customer satisfaction • Collaboration makes problems easier to resolve and improves ability to quickly pivot in times of change Types of team development. We help leaders define their development goals and then choose the most appropriate method for accomplishing them. Here are some types of development approaches we recommend that help leaders grow their skills and abilities: • Team Coaching– This approach most often begins with a team assessment highlighting teamwork strengths and opportunities. Then, coaching around the team’s opportunity areas occurs through coach-facilitated team dialogue, agreements, and action planning. • Courses, training, or learning events– Facilitated group learning events that focus on one or more skills or concepts related to team effectiveness like communication styles, collaboration, and giving and receiving feedback.
Determine which approach might be most beneficial for you, your team, or organisation.
1. Helping you Grow your areas of unique values and strengths, while Minimizing weaknesses, and focus on the people and most important points of life.
2. We help you Masterfully Serve it to your world
3. We do this through Simplified but potent tools
2. To make transformational equipping simplistic and yet potent in its impact by focusing on research backed, time tested “first principles” that “cut through the noise to get to the signal”.
3. To develop innovative ways of providing class-leading transformational leadership growth strategies to a variety of clients in both public and private sector, business and non-profits, adults and youth
Here is where I - Vine Training comes in. Our methods for equipping are research backed, time tested first principles for transformational growth. We use simple and straight forward strategies and yet potent in their effect to achieving great results.
With increasingly volatile global markets, you need to make sure that you are fully equipped with the necessary knowledge and tools required for agility whether personally or organisationally to withstand the negative effects of this volatility.
• WE HELP TO EQUIP FOR GREATER IMPACT through strategic transformational growth training, coaching, consulting and mentoring.
