Leadership

(“If everyone is moving forward together then success takes care of itself – Henry Ford”)

Leadership Development

Make Leadership A Culture In Your Organisation

Great leaders work among their people, not above their people. We can help you build a team of strong leaders around you, creating better performance for the whole organization. Let’s Make Corporate Leadership a Team Effort.

At I-Vine Training:

We offer you and your team a comprehensive executive coaching and leadership development process that will inspire everyone to lead beyond their titles, find and develop other emerging leaders, and create a culture of leadership that propels your organization even when you are not in the room.

The I-Vine Leadership Promise

Our proven process will help you fuel a leadership culture by aligning your organization around three essential elements:

1. Shared Leadership Principles

Our value-based approach to leadership growth transcends roles and titles and creates a simple framework that every leader in your organization can be inspired by regardless of their career stage. 

2. Shared Leadership Language

Your team will emerge with a new vocabulary-a common language of leadership- that will remain with you for a long time after your engagement with I-Vine Training.

3. Shared Leadership Behaviours

Based on shared principles and a common language, your whole team will be primed to behave in specific new ways that help each one become leaders worth following.

The I-Vine Leadership Process

Listen

First, we listen and understand the unique challenges your team or organization is facing so we can develop the best solution for your needs.

Plan

We provide a detailed plan, customized to your business needs. In-depth assessments allow us to offer a carefully designed approach to your organization’s development.

Deliver

A seasoned team of coaches, facilitators, and leadership specialists strive to exceed your expectations as they execute and deliver on the plan..

Impact

Unless our solutions are driving results in your business, we do not consider the work a success. Our commitment is not only to deliver, but to continue to evaluate our effectiveness by your organizational growth.

Develop Strong Leaders Around You

Building a winning organization cannot rest on your shoulders alone—it takes equipping everyone on your team with the skills they need to be leaders others want to follow. From creating a positive company culture and customer experience to sustaining productivity and increasing revenue, our proven solutions for leadership and team development lead to wins for your organization, even when you are not in the room.

Our Leadership Services

Private Workshop

A private, customized workshop tailored to your team’s needs led by an I-VINE TRAINING facilitator.

Executive Coaching

Our seasoned team of coaches will exceed your expectations as they deliver on your organization’s customized plan.

Keynote

Find a speaker to motivate, inspire, and engage your growing leaders.

Customer service works to make it easy for customers to resolve specific issues. The challenge of customer experience is to inject that same ease across all the cumulative interactions the customer has with the organization over time. In order to deliver ‘low effort’ customer experience, it’s important to look beyond isolated issues, and remove friction, such as lack of data or the need to repeat information, that causes frustration in the customer’s experience over the lifetime of the relationship.
As more organizations count on superior customer experience to drive growth and market share, all functions — from IT to customer service — have to contribute to that experience.

“ Bad service interaction is only outweighed by price 30% of the time”
Leaders across functions should drive and reinforce a customer-first culture in which employees are empathetic when issues arise, quick to get to the the root cause of customer problems, and empowered to use their judgement to deliver the best solutions. In this way, customer-centricity can be a powerful way for organizations to differentiate themselves from competitors.

A shared outcome
Gartner found that service experience plays a role in approximately one quarter of all customer attrition. Furthermore, bad service interaction is only outweighed by price 30% of the time, and changing customer needs, 28% of the time. Customer service can significantly impact the customer’s perspective of overall experience. Reducing the level of effort required by the customer can increase the chances that a customer will be loyal — and failing to provide a low effort experience can just as easily fuel disloyalty.

LEADERSHIP