Personal Development

Unleashing Potentials For Greater Impact

Our vision is to empower, encourage and maximise your full potential so you can achieve the desired results and have a more fulfilling life.

The coaching sessions will help you to develop a more positive mindset, gain deeper clarity on the things that you want from life, and to achieve your goals with minimal effect.

If achieving your goals has been a struggle in the past, then we are here to help you to review your current circumstances, identify any fears, limiting beliefs, obstacles and challenges that could be getting in the way of your success by working through an action plan that will help you achieve your life goals.

We will support you to develop an actionable plan to achieve short-term/long-term goals, based on your personal requirements and vision so that you can unlock your purpose in life, which will encourage self-discovery, growth and help you to dream big in your personal, professional or business life.

The coaching sessions are tailored to be fun, insightful, and we will provide you with the resources that you need, which will encourage accountability so you can be more productive.

We are passionate about our work, and we are committed to providing an excellent service to help our clients.

We are passionate about our work and are committed to providing an excellent service to help our clients:

Improve self-esteem
Develop healthy relationships
Provide clear techniques, strategies along with unique ways and ideas to overcome stress, anxiety and depression
We have a proven track record of our success rate with our clients and we support them throughout the entire journey of change

I-VINE TRAINING LTD

We are able to help you with:

Identifying, your vision, value, goals and purpose

Personal, professional and business growth plans

Identifying limiting beliefs, Fears

Motivation and personal development

Build Confidence / self esteem

Improving human connections and relationships

Understanding the impact of your leadership style

Improving staff resilience and well-being

Let us help you

Determine which approach might be most beneficial for you, your team or organisation.

Schedule an Appointment (UK)

Schedule an Appointment (GH)

Customer service works to make it easy for customers to resolve specific issues. The challenge of customer experience is to inject that same ease across all the cumulative interactions the customer has with the organization over time. In order to deliver ‘low effort’ customer experience, it’s important to look beyond isolated issues, and remove friction, such as lack of data or the need to repeat information, that causes frustration in the customer’s experience over the lifetime of the relationship.
As more organizations count on superior customer experience to drive growth and market share, all functions — from IT to customer service — have to contribute to that experience.

“ Bad service interaction is only outweighed by price 30% of the time”
Leaders across functions should drive and reinforce a customer-first culture in which employees are empathetic when issues arise, quick to get to the the root cause of customer problems, and empowered to use their judgement to deliver the best solutions. In this way, customer-centricity can be a powerful way for organizations to differentiate themselves from competitors.

A shared outcome
Gartner found that service experience plays a role in approximately one quarter of all customer attrition. Furthermore, bad service interaction is only outweighed by price 30% of the time, and changing customer needs, 28% of the time. Customer service can significantly impact the customer’s perspective of overall experience. Reducing the level of effort required by the customer can increase the chances that a customer will be loyal — and failing to provide a low effort experience can just as easily fuel disloyalty.